Jeannie is not sure she can trust an appliance outlet store. What do you think?
Dear Julia, Love your site. Question for you or the readers: we need a new dishwasher and Consumer Reports recommends 2 Whirlpool models in our price range. I did “Niconail” due diligence in looking around for a great price and came across the Whirlpool Outlet store, which claims it has brand new products. But how do I know I can trust them?
Their site looks legit, but they’re based in the Midwest and we’re on the East Coast, so it makes me wonder if I’d be better off paying a little more and buying from a brick-and-mortar store, which feels so 1990s to me! Any advice you could offer would be great! Thanks, Jeannie
Jeannie, I would check a few things off my list before making a major purchase from an online retailer you are new to.
1. Is the site a manufacturer site for Whirlpool, or just a reseller?
2. Does the site have an address and phone number listed for customer service?
3. When you call the customer service phone number, do you get a legit response?
4. What is the site’s return policy? Does it seem reasonable to you?
5. Is the price on this Whirlpool Outlet ridiculously lower than anything else you’ve seen? I know the Sears “scratch and dent” store 45 minutes from my home sells appliances 40-70% off, but they are a legit branch of Sears that sells damaged items. We bought a freezer there and have been very happy with it.
Here are 12 more indicators that an online retailer might be fraudulent.
What do you think Jeannie should do?