Do you watch your grocery prices as they ring up? Do you check your bill carefully before driving away? If not, you are missing out on a huge way to save money on groceries: catching errors. I caught three errors on Saturday at Stop & Shop and made $12 for pointing them out!
Funny thing is, I never expected to make $12. At the store, I watched my groceries ring up but the cashier was so quick I didn’t notice anything amiss. In my car, I pulled out my receipt and got a stinging feeling in my gut. I was overcharged three times! The difference between the correct price and what I was charged was $4 – enough that I decided to go back and protest. I wanted that $4 refunded!
I grabbed my
receipt, returned to the store, and double checked the prices on the items in question. Ohhhh, I was right. Stop & Shop was pulling a fast one.
I headed to the customer service desk and politely explained that I had been overcharged on three items. The clerk called over the manager, who asked me to repeat my story. I pointed out the items that rung up incorrectly, circled above, and recited the correct sale price.
“How did this happen?” I asked. “How many other people were overcharged?”
She didn’t know. She filled out two slips of paper and handed me $12. I was so stunned I took the money and left. I still haven’t figured out why she gave me $12. The total for the three items I was charged incorrectly for was $14.97, but two of the items were the same, Sunmaid Apricots, so perhaps company policy is to refund the full price of the first mis-charged item the difference in additional repeat items? That would add up to $11.98. I’m glad I spoke up!
Have you ever noticed mistakes on your grocery bill? Does your store refund the full value you were mis-charged, or only the difference?